How we process your data

This privacy policy explains how we process personal data in connection with our website and our enquiry and appointment booking processes.

CONTROLLER

Who is responsible for data processing?

The controller within the meaning of the GDPR is Trendosolar L.L.C-FZ, the corporate headquarters, represented by its management.

[PLACEHOLDER: Full address of the controller, data protection officer if applicable]

CONTACT AND ENQUIRY

When you contact us

When you use our contact form, email us or call us, we process your details (name, address, phone number, email address, information about your property and energy requirements) solely to respond to your enquiry and prepare a quote.

The legal basis is Art. 6 para. 1 lit. b GDPR (performance of a contract or pre-contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest in communicating with prospective customers). Your data will not be used for advertising purposes unless you have given us separate consent.

APPOINTMENT BOOKING

Online appointment booking

For appointment booking we use Calendly. When you schedule an appointment via Calendly, your data is processed on servers operated by Calendly LLC, 271 17th Street NW, Atlanta, GA 30363, USA. Calendly is certified under the EU-US Data Privacy Framework.

For more information, please see Calendly's privacy policy: calendly.com/privacy

VIDEOS

Vimeo embedding

We embed videos from Vimeo on our homepage. The video is only loaded after you have actively consented via our cookie consent banner or the preview placeholder. Until then, no data is transmitted to Vimeo.

With your consent (Art. 6 para. 1 lit. a GDPR), your browser connects to servers operated by Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. More information: vimeo.com/privacy

Cookies and consent

Our website uses only technically necessary cookies and a cookie consent solution to store your consent for the Vimeo embedding and any other third-party services. Consent management is based on Art. 6 para. 1 lit. c GDPR in conjunction with Art. 7 GDPR and § 25 para. 2 TTDSG.

You can change or withdraw your consent at any time via the “Cookie settings” link in the footer.

RETENTION

How long do we keep your data?

Enquiry data is stored for as long as necessary to handle your request and is then archived for the statutory retention period if a contract is concluded. Otherwise, your data is deleted as soon as it is no longer needed for the original purposes and no statutory retention obligations apply.

[PLACEHOLDER: Specific retention and deletion periods]

YOUR RIGHTS

Data subject rights

You have the right to access, rectification, erasure, restriction of processing, data portability and to object to the processing of your personal data. If you have given consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Please send requests to: info@trendosolar.com
[PLACEHOLDER: Postal address for written requests if applicable]

SERVER LOGS

Technically required data processing

When you visit our website, our hosting provider automatically stores information in server log files that your browser transmits. This includes browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request and IP address.

This data is not merged with other data sources. Storage is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in the stability and security of the website) and is deleted after a maximum of 7 days.

UPDATES

Changes to this policy

This privacy policy is updated when the website or legal requirements change. Please check back regularly for the current version. Last updated: July 2026.